Nikolas - Digital Marketing Manager

Microsoft Ads for Healthcare – WhatClinic

Case Information

  • Client

    WhatClinic.com

  • Date

    2020-2023

  • Category

    Digital Marketing, Advertising

  • Budget

    € 351,000

The Brief / Challenge

WhatClinic connects patients worldwide with trusted clinics through their platform, whatclinic.com. While they were already running Google Search campaigns successfully, they wanted to expand their reach — especially in the US — and grow traffic and enquiries without increasing the cost per conversion. They needed a new performance channel that could scale efficiently.

The Mission

Grow search visibility beyond Google Search and drive additional traffic and conversions to the website, with a minimum ROAS of 105%.

The Idea / Strategy

I launched Microsoft Ads as a new search engine channel to complement their Google campaigns. Microsoft Ads (Bing) offered strong reach, particularly in the US — a key market for WhatClinic:

 

📊 Microsoft Search holds ~4% global and ~7.5% US search engine market share across all devices

📊 In the US, Microsoft covers ~17% of desktop search traffic

Source: Statcounter

I mirrored top-performing campaigns from Google and adapted them for the US audience — adjusting pricing, keywords, and messaging. Special focus was placed on cross-border medical travel, such as US patients searching for dentists in Mexico or cosmetic procedures abroad.

The Execution

I built the Microsoft Ads account from scratch, focusing on a clear and scalable structure. My approach was based on:

 

“Treatment × Location”

 

combining specific treatments with locations patients were searching for. For example: "Dental Implants in Tijuana".

 

This let me target users with highly relevant ads, whether they searched for something broad like “Dentists in Mexico” or specific like “Tooth Extraction in Tijuana.” I created hundreds of tailored ad groups to cover all combinations, and scaled the campaigns step by step while keeping performance strong.

 

Key steps:

🛠️ Created a brand new Microsoft Ads account, aligned with and supplementing Google's Search structure

🧩 Built a detailed campaign setup based on a “Treatment × Location” structure

🎯 Created hundreds of ad groups to target specific procedures and locations 

🌍 Covered multiple markets, from broad treatments to niche local services, optimizing for both desktop and mobile

📊 Continuously tested and optimized, scaling spend and reach while maintaining efficiency and hitting ROAS targets

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The Results

€351K spent → €411K revenue generated over 3 years

4.5× revenue growth

ROAS reached 120%

📈 Year-by-year performance:

  • 2020: €50K spend ➡️ €51K return (104% ROAS)

  • 2021: €109K spend ➡️ €129K return (119% ROAS)

  • 2022: €192K spend ➡️ €231K return (120% ROAS)

🎯 Microsoft Ads became a reliable, high-performing channel, helping WhatClinic scale their presence and revenue beyond Google.

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